Table of Contents
    Part One 第一部分
    Qualificatioas for Being a Good
    Tour Guide/Interpreter
    當(dāng)好導(dǎo)游翻譯的要求
   I. Prerequisites for a Quality Tour Guide
    當(dāng)一名優(yōu)質(zhì)導(dǎo)游員的先決條件
    1. Seven Points foT Tourism Professional Ethic Norm
    旅游職業(yè)道德規(guī)范七條
    2. A Tour Guide Should Possess Nine Abilities
    導(dǎo)游員必備的九種能力
    3 . insist on Examining Tour Guides with A. S. K. Principles
    堅持用A.S.K.考核導(dǎo)游員的原則（態(tài)度、技巧、知識）
    4. Tour Guides Should Keep in Mind the Following ^ Points
    導(dǎo)游員牢記16條要點
    5. The Global Concept of Tour Guide Service
    導(dǎo)游員服務(wù)的全球概念
    6. Guality Tour Guide Basics 優(yōu)質(zhì)導(dǎo)游員的基本條件
    7. Rich Knowledge 豐富的知識
   II. Fifteen Ps 15個“P”
    1. Politics 政治
    2. Practice 勤練
    3. Preparation 準(zhǔn)備
    4. Perseverance 毅力
    5. Progress 進(jìn)步
    6. Proficiency 熟練
    7. Patience 耐心
    8. Prudence 謹(jǐn)慎
    9. Politeness 禮貌
    10. Precision 準(zhǔn)確
    11. Punctuality 準(zhǔn)時
    l2. Providence 節(jié)約
    13. Pollution (Tourism) 防污染（旅游污染）
    14. Photography-taking 拍照須知
    15. Perfection 完善
   lll. Three Extras 三點須知
    1. Sincerity 真誠
    2. Timing 守時
    3 . Giving information Ahead 預(yù)報
    iV. Four Orientations 四個定向
    1. Helpful 樂于助人
    2. Expressive 表達(dá)清晰
    3. informative 提供信息
    4. Efficient 講究效率
   V. Five Diligences 五勤
    1. Eyes Open 眼勤
    2. Ears Attentive 耳勤
    3. Legs in Motion 腿勤
    4. Hands Active 手勤
    5. Mouth Explaining 嘴勤
   Vl. Seven important Characteristics 七個重要特征
    1. A High Sense of ideological Responsibility
    高度的思想責(zé)任感
    2. Conscientious and Detailed Style of Work
    認(rèn)真仔細(xì)的工作作風(fēng)
    3 . Unselfish Attilude Towards Work
    無私的工作態(tài)度
    4. Imbued with the Spirit of Self-Criticism
    具有自我批評精神
    5. Be Strict in Discipline of Foreign Affairs
    嚴(yán)格的外事紀(jì)律
    6. Be Good at Public Relations 搞好公共關(guān)系
    7. To Render a Smiling Service 提供微笑服務(wù)
   Vll. EightSkills 八種技能
    l . Superior Language Ability 優(yōu)秀的語言能力
    2. Natural Magnetism - Acting Ability
    自然的表演能力
    3. Dynamic Personality -Personable Personality or Outgoing
    Personality 活潑的個性
    4. Good Academic Knowledge of a City in Which S/he Is Working
    熟悉城市情況
    5 . Sense of Humor 幽默感
    6. Charisma - Glamour 魅力
    7 . A Good Communicator ^ Ease of Communicating
    善于交談
    8. Keep in Mind That a Tour Guide is Not a Tourist
    切記導(dǎo)游員不是旅游者
   Vlll. The Characteristics of a Tour Guide' s Language
    導(dǎo)游員的語言特征
    1. Narration in a Matter-of-Fact Manner
    平鋪直敘法
    2. introduction with Focus on Key Events 重點介紹法
    3 . A Section-by-Section Explanatory introduction
    分段講解法
    4. Introduction Spurred by Beautiful Scenery
    觸景生情法
    5. Question-and-Answer Introduction 有問有答法
    6. Combination of Factual infonnation with Abstract Reasoning
    虛實結(jié)合法
    7. Tracing Analogy between Two Events 同類比擬法
    8. Lecturing on Specific Topics 專題講解法
    9. Suspension-Creation Method 制造懸念法
    10. Elicitation with No Explanation 引而不發(fā)法
    11. Leading Someone to a Fascinating Vista 引人入勝法
    12. Giving a Crucial Touch to a Picture 畫龍點睛法
    Part Two 第二部分
    Tour Guide Duties, Travel Checklist
    & Suggested Samples & Expressions
    導(dǎo)游員職責(zé)，旅途須知，格式示范和各種表達(dá)法
   l. Standardized Behavior and Duties of a Tour Guide
    導(dǎo)游員職責(zé)和行為規(guī)范
    A) inflight Checklist 飛行中須知
    B) Meeting the Tour Leader and Passengers (Tourists)
    與領(lǐng)隊和旅游客人見面
    C) Hotel Room Assignments 飯店住房安排
    D) Sitting Manner 坐姿
    E) Taxies 叫出租車
    F) Airplane Travel within China 國內(nèi)飛機(jī)旅行
    G) Behavior on the Train 火車上行為規(guī)范
    H) Emergency 緊急情況處置
    A. Inflight Problems and Suggestions
    飛行中的問題和建議
    (1) Roles of Each Person 個人的角色
    (A) National Guide 全陪（全程陪同）
    (B) Lecturer 講解員
    (C) LocalGuide 地陪（地方陪同）
    (D) The Group Members 旅行團(tuán)成員
    (2) Nuts and Bolts (Essentials) 具體細(xì)節(jié)
    (A) Communication 交流
    (B) Protocol 禮儀
    (C) Photography 照相
    (D) Schedules 日程安排
    (E) Smoking 勿吸煙
    (F) Environmental Impact 環(huán)境保護(hù)
    (G) Hotels 飯店
    (H) Vegetarians and Moslem (Muslim) People
    素食者和穆斯林
    (I) Water 飲水
    (J) Shopping 購物
    B. Stay in China Problems and Suggestions
    在中國逗留期間的問題和建議
    C. Departure for Outgoing Checklist 出境須知
    D. Departure for the City Problems and Suggestions
    離城問題和建議
   ll. Suggested Samples and Useful Expressions
    示范舉例和有用表達(dá)法
    1. Welcoming Speech & Welcoining Expressions
    歡迎詞及其表達(dá)方法
    2. Farewell Speech (Farewell Address) & Farewell Expressions
    告別詞及其表達(dá)方法
    3. Schedule Arrangements 日程安排[（1）（2）（3）]
    4. Coach Announcements During a City Tour
    宣布市內(nèi)旅游安排（A、B、C）
    5 . Expressions for the Master of Ceremonies
    禮節(jié)表達(dá)法
    6. Guest Opinion Fonn 收集賓客意見表格
    7. Proverbs & Expressions Conceming Friend & Friendship
    有關(guān)朋友和友誼的成語和表達(dá)法
    8. Coinmonly-Used Expressions Helpful to Tour-Guiding Work
    有助于導(dǎo)游工作的常用語言的表達(dá)法
    9. Auspicious Phrases 吉祥語
    lO. Samples of Practical English Writing
    應(yīng)用文寫作示范舉例
    1) The infonnal Letter 非正式信件
    2) Letters of invitation 邀請信
    3) Addressing an Envelope 如何書寫信封
    4) The Notice 通知
    5) Resume Writing 書寫簡歷
    (A) The Function of a Resume 簡歷的作用
    (B) Writing Requirements 書寫要求
    (C) The Basic Contents & Structure of a R^sume
    基本內(nèi)容及簡歷的結(jié)構(gòu)
    (D) Different Types of Resume & Their Specific Writing
    簡歷的不同類型及特殊書寫方法
   l l. Commonly-Used Writing Expressions
    常用書寫表達(dá)法
   
    Part Three 第三部分
    Model Contracts & Tourism Glossary
    合同范本及其旅游用語匯編
   1. Model Contract on Tours Arranged by Chinese and Foreign Travel
    Services (Tourist Corporation)
    中、外旅行社（旅游公司）經(jīng)協(xié)商共同制定的組團(tuán)業(yè)務(wù)合同
    范本
    (a) Appendix A: China x x x intemational Travel Service
    Hospitality Service Criteria
    中國×××旅行社接待服務(wù)規(guī)范
    (b) Appendix B: China x x x intemational Travel Service
    Sales Regulations
    中國×××旅行社組團(tuán)銷售規(guī)則
    (c) Appendix C: Agreement Regarding Visits by Delegations to
    China
    有關(guān)訪問中國的合同
    (d) Appendix D: Summary of Contract while in China
    有關(guān)訪問中國的合同摘要
    (e) Appendix E: l998 Addendum to the Agreement Between x
    x x programs, inc and China x x x Intemational Travel
    Service
    1998年兩家中、外旅行社合同的補(bǔ)充條款
    2. (a) The Ten Major Scenic Spots & Historical Sites in China
    中國十大旅游景點和歷史勝地
    (b) China's Contributions to World Heritage List
    中國已有21處自然和人文景觀被列入“世界遺產(chǎn)名錄”
    3. The Eight Great Sights of Yanjing (Present-day Beijing)
    燕京八景
    4. The Three Mountains and Five Parks in Beijing
    北京三山、五園
    5. The Four Most Famous Gardens in China
    中國四大名園
    6. The Ten Major Architectural Projects in Beijing
    北京十大建筑
    7. The New Sixteen Scenic Spots & Historical Sites in Beijing
    “新北京十六景”
    8 . Tenninology of Quadrangle in Beijing
    北京的四合院術(shù)語
    9. Scenic Spots & Historical Sites in Different Parts of China
    中國各地傳統(tǒng)景點和歷史文物
    (l) Beijing Municipality 北京市
    (a) Forbidden City
    (b) Great Wall
    (c) The Temple of Heaven
    (d) Fragrant Hills
    (e) Cherry Valley Garden (or Cherry Vale)
    (f) Jietaisi (Ordination Terrace Temple)
    (g) Round City
    (h) Taoranting (Joyous Pavilion) Park
    (i) Purple Bamboo Park
    (j) Temple of Azure Clouds
    (k) Temple of Sleeping Buddha
    (!) Yonghegong Lamasery (The Lama Temple)
    (m) Eight Great Sites in the Westem Hills
    (n) Zhongshan (Dr. Sun Yat-sen) Park
    (o) Working People's Cultural Palace
    (p) Pool and Cudrania Temple
    (q) Coal Hill Park
    (r) Summer Palace
    (s) Beihai Park
    (2) Hebei Province 河北省
    (a) Shijiazhuang
    (b) Chengde
    (c) Handan
    (d) Qinhuangdao
    (e) Zunhua County
    (3) Tianjin Municipality 天津市
    (4) Henan Province 河南省
    (a) Zhengzhou
    (b) Luoyang
    (c) Kaifeng
    (d) Dengfeng County
    (5) Shanghai Municipality 上海市
    (6) Jiangsu Province 江蘇省
    (a) Nanjing
    (b) Suzhou
    (c) Wuxi
    (d) Changzhou Area (including Liyang)
    (e) Yangzhou
    (f) Zhenjiang
    (g) Huai'an
    (h) Yixing
    (i) Xuzhou
    (7) Fujian Province 福建省
    (a) Fuzhou
    (b) Xiamen
    (c) Quanzhou
    (d) Zhangzhou
    (8) Anhui Province 安徽省
    (a) Hefei
    (b) Tunxi
    (9) Jiangxi Province 江西省
    (a) Nanchang
    (b) Lushan Tourist Area
    (10) Shandong Province 山東省
    (a) Jinan
    (b) Qingdao
    (c) Yantai
    (d) Qufu
    (e) Zibo
    (f) Weifang
    (ll) Guangdong Province 廣東省
    (a) Points of interest in Guangzhou
    (b) Sites around Guangzhou
    (c) Shenzhen
    (d) Tourist Resorts
    (12) HubeiProvince 湖北省
    (13) HunanProvince 湖南省
    (14) Yunnan Province 云南省
    (15) Zhejiang Province 浙江省
    (a) Hangzhou
    (b) Major Tourist Attractions in Shaoxing
    (c) Major Tourist Attractions in Ningbo
    (d) Xikou Scenic spot
    (16) Guangxi Zhuang Autonomous Region
    廣西壯族自治區(qū)
    (a) Nanning
    (b) Guilin
    (l7) Sichuan Province 四川省
    (a) Chengdu
    (b) Leshan
    (c) Emei Mountain
    (18) Chongqing Municipality 重慶市
    (19) Heilongjiang Province 黑龍江省
    (20) Jilin Province 吉林省
    (21) Liaoning Province 遼寧省
    (a) Shenyang
    (b) Dalian
    (c) Anshan
    (22) Qinghai Province 青海省
    (23) Gansu Province 甘肅省
    (24) inner Mongolia Autonomous Region 內(nèi)蒙古自治區(qū)
    (a) Hohhot
    (b) Baotou
    (25) Guizhou Province 貴州省
    (26) Ningxia Hui Autonomous Region 寧夏回族自治區(qū)
    (27) Shaanxi Province 陜西省
    (28) Shanxi Province 山西省
    (a) Taiyuan
    (b) Datong
    (29) Tibet (Xizang) Automomous Region 西藏自治區(qū)
    (30) Xinjiang Uygur Autonomous Region
    新疆維吾爾自治區(qū)
    (a) Urumqi
    (b) Gaochang
    (31) Prime Sights in Hainan Province
    海南省旅游景點精選
    (32) Hong Kong Special Administrative Region (Hong Kong SAR)
    香港特別行政區(qū)
    (a) Hong Kong - Small but Powerful in World Economic
    Statue
    (b) Hong Kong`s intemational Airport
    (c) The Return of Hong Kong to China
    (d) The Prime Sights of Hong Kong SAR
    Hong Kong Island Kowloon New Territories
    (e) The Old Eight Great Sights of Hong Kong & the New
    Eight Prime Sights of Hong Kong
    (f) Hotels, Hostels & Guest Houses in Hong Kong SAR
    Hong Kong island-.Kowloon-.New TerritoriesyOutlying
    islands
    (g) Consulates & Commissions in Hong Kong SAR
    (h) Hong Kong SAR Enjoying Many Powers & Functions
    (i) 12 Hong Kong Residents Commended
    (j) Hong Kong Officials Appointed
    (k) On-line Carries to Hong Kong SAR
    (1) Museums of Hong Kong SAR
    (m) Life Expectancy in Hong Kong SAR
    (n) Schools in Hong Kong SAR
    (33) Macau Special Adniinistrative Region
    澳門特別行政區(qū)（established on December20, 1999)
    (34) Taiwan Province 臺灣省
    10. National-Level Tourist Attractions 旅游國線
    11. China's Silk Road 中國絲綢之路
    12. Ninety-nine important Historical and Cultural Cities Listed by
    the State Council
    國務(wù)院公布的99座國家歷史文化名城
    13. The Four Great Chinese Leaders in the lOth Century
    2o世紀(jì)中國四大偉人
    14. The Causes of the Development of World Tourism
    世界旅游業(yè)發(fā)展的原因
    l5. Advantages for the Development of Tourism in China
    中國旅游業(yè)發(fā)展的有利條件（因素）
    16. The Development of Tourism Has Exerted a Great influence on
    Social and Ecoriomic Development in China
   
    中國旅游業(yè)的發(fā)展對社會和經(jīng)濟(jì)發(fā)展所產(chǎn)生的影響
    l7. Sales and Marketing Terms 銷售和市場用語
    18. Tenns about Tourism Adtninistration
    旅游事業(yè)管理局詞匯
    19. Tenns of Travel Service (Agency) 旅行社詞匯
    20. Hotel 飯店
    (1)HotelTerms 飯店用語
    (2) Hotel Major Facilities 飯店的主要設(shè)備
    (3)The Global Concept of Hotel Service
    飯店服務(wù)的全球概念
    21. Olympiad 奧林匹克運(yùn)動會
    (1) The History of the Olympic Games
    奧林匹克運(yùn)動會的歷史
    (2) Terminology of Sports 體育術(shù)語
    (3) Seven Golf Courses in Beijing
    北京有七個高爾夫球場
    (4) Tenninology of Football (Soccer) 足球術(shù)語
    (5) '98 China National First Division Football (Soccer)
    League 1998年全國足球甲級隊A組聯(lián)賽
    (6) '98 China National Second Division Football (Soccer)
    League 1998年全國足球甲級隊B組聯(lián)賽
    (7) 精彩足球網(wǎng)址
    22. Words and Expressions for Overseas investment
    海外投資詞匯及表達(dá)法
    investment Pnxsedures 投資程序
    23. Tenns of Amusement Park Facilities
    游樂園設(shè)施詞匯
    24. Menu 菜譜
    (1) Chicken Dishes 雞類
    (2) Game Dishes 野味類
    (3) Duck Dishes 鴨類
    (4) Goose Dishes 鵝類
    (5) Egg 蛋類
    (6) Pork Dishes 豬肉類
    (7) BeefDishes 牛肉類
    (8) Mutton Dishes 羊肉類
    (9) Fish 魚類
    (10) Abalone 鮑魚類
    (11) Sharksfm 魚翅類
    (12) Sea Cucumber; Sea Slug; Beche-de-mer
    海參類
    (13) Prawns 明蝦類
    (14) Scallop 干貝類
    (15) Beancurd 豆腐類
    (16) Vegetable Dishes 各種蔬菜菜譜
    (17) Vegetables 各種蔬菜
    (18) Soup 湯類
    (19) Fruits 各種水果
    (20) Rice, Noodles & Desserts (Dim Sum)
    米飯、面條和點心
    (21) Chinese Cooking; Chinese Cuisine 中國烹飪
    (22) Condiments 調(diào)料
    (23) Cocktail and Mixed 各種酒類
    (24) Drinks 各種飼料
    25.Traffic Terms 交通用語
    (1) Railway 鐵路
    (2) Airport Terms 機(jī)場用語
    (3) Car 汽車
    (4) Sound Reproduction Equipment 聲音重播設(shè)備
    (5) Examples of Aireraft Type Code 機(jī)型符號舉例
    (6) Code W 編號
    (a) Class of Service Code 服務(wù)等級編號
    s(b) Days of Operation Code 飛行日簡寫
    (c) Meal Service 膳食服務(wù)縮寫
    (7) Cabin Tenns 機(jī)艙用語
    (8) Aidines in the World 世界各國航空公司
    (9) On-line Carriers to Beijing
    有定期班機(jī)飛抵北京的航空公司
    (10) Entry Visas Available at the Capital intemational Airport
    在首都國際機(jī)構(gòu)可以辦理入境簽證
    (l l) Entry-Exit Office 出入境辦公室
    (l2) China Established Six New Airlines
    中國成立六家航空公司
    26. Terms of Arts and Crafts 工藝品詞匯
    27. Tenns of Common Plants 普通植物花奔名稱
    28. Tenns of Animals and Birds 動物、鳥類名稱
    29. Names of the Administrative Regions in China
    中國行政區(qū)域名稱
    30. (A) Departments under the State Council Ministries
    (Commissions) 國務(wù)院各部委
    30. (B) State Organs 國家機(jī)構(gòu)名稱
    31. Census of China in 199O l990年中國人口普查
    32. Distribution of China' s Minority Nationalities
    中國少數(shù)民族分布
    33 . A Brief Chinese Chronology 中國歷史年代表
    34. Functions of the Six Boards of the Ming & Qing Dynasties
    明、清兩朝六部的作用
    35. The Democratic Parties in China 中國的民主黨派
    36. The Design of the National Flag 國族的設(shè)計
    37 . List of Theatres in Beijing 北京的劇場一覽表
    38. Common Sumames in China 中國各姓氏名稱
    39. Terms of Family Relations 親屬關(guān)系稱呼表達(dá)法
    40. Twelve Animal years 十二屬相年份排列表
    41 . Renminbi 人民幣
    42. Chinese Army Officers' Epaulets Designated Three Grades &
    Eleven Classes 中國軍官佩帶肩章分三等十一級
    Ranks in the Chinese Armed Forces 中國軍銜表
    43. Time Around the World 世界時間表
    44. Weights and Measures 度量衡換算表
    45 . Fahrenheit and Centigrade Scale 溫度換度表
    46. The Major Tourist Organizations in the World
    世界主要旅游組織
    47. Miscellaneous items 其他項目?
    (1) Christmas 圣庭節(jié)
    (2) Santa Claus 圣庭老人
    (3) Thanksgiving Day 感恩節(jié)
    (4) Easter Eggs 復(fù)活節(jié)（禮物）彩色蛋
    (5) April Fool 愚人節(jié)
    (6) Thirteen "l3" 十三
    1998 - a bad year for triskaidekaphobes
    (7) "Nine""9" 數(shù)字九
    (8) Chinese Lucky Number l08
    吉祥數(shù)字“一百零八”
    (9) Ring 戒指
    (10) Jade 玉
    (11) The Dragon 龍
    (12) Playing Cards Are an Epitome of Calendar
    撲克牌是日歷的縮影
    (13) WeddingFinger 婚指
    (14) Wedding Anniversaries 結(jié)婚周年紀(jì)念
    (15) Months & the Precious Stones (Birthstones)
    月份和寶石（生日石）
    (16) The Meaning of A. M. & P. M.
    A. M. mp. M. 的意義
    (7) For Weather information in English^Dial ^l
    英語天氣預(yù)報——撥打121電話
   
    (18) Origin of Certain Place Names
    一些地名的來歷
    (19) Medical Services for Overseas Visitors in Beijing
    海外游客在北京就診地址
    (20) Domestic Express Train Services from Beijing to Other
    Cities 北京至其他城市特塊火車服務(wù)
    48. The Yi National Tourist Resorts in China
    中國12個國家旅游度假區(qū)
    49. World intemational Tourists and Receipts
    世界國際旅游人數(shù)及收入情況
    50. A List of Overseas & Domestic Travel & Tourism Development
    in China Since l978
    我國海外和國內(nèi)旅游發(fā)展情況一覽表（Excludmg Hong
    Kong, Macau and Taiwan 不包括香港、澳門、臺灣)
    51 . Leading Sources ot Visitors to China
    來華旅游者主要客源國
    52. Overseas Tourism Development in Beijing (Since 1978)
    1978 年以來北京海外旅游業(yè)的發(fā)展情況
    53. Classification of Tour Guides in China
    中國導(dǎo)游員分等級
    54. Hotlines for Visitors to China
    全國各地旅游質(zhì)監(jiān)所投訴電話
    55. Distances between Yangtze River's Main Port Cities
    長江主要港口城市間的距離 （附頁）
    56. Distances between China's Main Tourist Cities
    中國主要旅游城市之間的距離 （附頁）
    57. The Most Populous Countries in the World
    全世界人口最多的國家
    58. Russian Federation-(l5 Countries)
    獨聯(lián)體國家（15個國家）
    59. Countries & Regions in the World
    世界各國和地區(qū)（231）
    60. The Names of the States of the United States
    美國50個州州名
    61 . The World' s Continents 世界各大洲
    62. The World's Oceans 世界各大洋
    63. 1998 Most Entry Ovemight Tourists in the 40 Countries & Re-
    gions of the World
    1998 年世界入境過夜旅游者最多的40個國家和地區(qū)
    64. l998 Most Tourism Foreign Currency Eamings in the 40 Coun-
    tries & Regions of the World
    1998 年世界旅游外匯收入最多的40個國家和地區(qū)
    65. 旅游網(wǎng)頁的主要網(wǎng)址