Exam Insights xxvii
Self-Assessment lv
Chapter 1
What’s New in Windows 2000 Professional
Quicker Access to Files
Easier to Find Files and Folders
Better Guidance for Users
Easier to Set Up, Configure, and Administer
More Comprehensive Setup Program
New Accessibility Options
Configuration Options
Centralized Computer Management
Windows Update
Built for Mobile Users
Multilanguage Support
Enhanced Printing and Imaging Capabilities
Integrated Web and Desktop
New Tools for HTML Developers
Better Overall Performance
Disk Cleanup
Backup
Enhanced Security
EFS
IPSec
Kerberos Support
Smart Card Support
Public Key Security
Best of Windows 2000
OnNow
Plug and Play
Power Management
Win32 Driver Model
Diagnostic Boot Options
More Powerful Search Capabilities
Broader Hardware Support
Enhanced Multimedia and Graphics Support
Advanced Networking Capabilities
Auto Private IP Addressing (APIPA)
Advanced Telephone Support
Authentication Protocols
Tunneling Protocols
Lower Costs of Ownership
Easier Deployment
Better Management Tools
Chapter Summary
Review Questions
Chapter 2
Installing and Deploying 
Windows 2000 Professional
Checking the Hardware
Installing Windows 2000
Automatic Installation Options
Automated Installation Scripts
Setup Manager
UDF (Uniqueness Database File)
Winnt or Winnt32
Disk Imaging
Sysprep
Remote Installation Services (RIS)
Setting Up a RIS Server
Creating and Managing RIS Images
Deploying Images to Clients
Upgrading from a Previous OS
After the Install
Chapter Summary
Review Questions
Real-World Projects
Chapter 3
Microsoft Management 
Console (MMC)
The New Admininstrative Tool
Behind the Scenes of the MMC
Configuring the MMC
Adding and Configuring Your Snap-Ins
Taskpad View
Saving a Custom Console
The Included Snap-Ins
Chapter Summary
Review Questions
Real-World Projects
Chapter 4
Configuring Disks
Disk Management
Disk Storage Types
Basic Storage
Features of Basic Disk
Dynamic Storage
Disk Partitions
Dynamic Volumes
Disk Management Tasks
Disk Management
Adding Disks
Converting from One Disk Type to Another
Converting from Basic to Dynamic Storage
Reverting from Dynamic Storage to Basic Storage
Formatting a Dynamic Volume
Deleting a Dynamic Volume
Configuring File Systems
FAT
FAT32
NTFS
Volume Mount Points
Mounting a Drive
Sparse Files
Change Journal
Distributed Link Tracking
Converting from One File System to Another
Disks Quotas
Disk Defragmenter
Disk Cleanup
File System Tools
Managing Disks on Remote Computers
Chapter Summary
Review Questions
Real-World Projects
Chapter 5
Customizing Windows 2000 Professional
Customizing Your Desktop
Working with the Start Menu
Personalized Menus
Active Desktop
Working with the Taskbar and Toolbars
Accessibility Options
Keyboard Options
Sound Options
Display Options
Mouse Options
General Accessibility Options
Accessibility Options Available on the Start Menu
Control Panel Utilities
Accessibility Tool Options
Add/Remove Hardware
Add/Remove Programs
Administrative Tools
Client Services for NetWare (CSNW)
Date/Time
Display
Fax
Folder Options
Fonts
Game Controllers
Infrared and Wireless Link
Internet Options
Keyboard
Mouse
Network and Dial-Up Connections
Phone and Modem Options
Power Options
Printers
Regional Options
Scanners and Cameras
Scheduled Tasks
Sounds and Multimedia
System
Users and Passwords
Multilanguage Support
The Application Programming Interfaces (APIs)
Chapter Summary
Review Questions
Real-World Projects
Chapter 6
Files and Folders
Working with Files and Folders
My Documents Folder
My Pictures Folder
My Network Places
History Folder
AutoComplete
Customizing Folders
Folder Options
Customize This Folder Wizard
NTFS Permissions
NTFS File Permissions
NTFS Folder Permissions
Special File and Folder Permissions
Access Control Lists (ACLs)
Inherited File Permissions
Compression
Copying and Moving Compressed Files and Folders
Offline Files and Folders
Synchronizing Files
Offline Files and Folders on Mobile Computers
Offline Web Pages
Shared Folders
Creating Shared Folders
Combining Shared Folder Permissions and NTFS Permissions
Administering Shared Folders on Remote Computers
Monitoring Access to Shared Folders
Using the Shared Folder Snap-In
Caching
Special Shares
Dfs
Searching
Searching for Files and Folders
Searching for Network Resources
Indexing Service
Chapter Summary
Review Questions
Real-World Projects
Chapter 7
Printing
Printing Overview
The Windows 2000 Printing Process
Graphics Device Interface (GDI)
Print Drivers
Print Spooler
Print Job Formats
The Printers Folder
Installing Printers
Plug and Play
Using the Add Printer Wizard
Using Windows Update
Installing Network Printers
Using the Add Printer Wizard
Using Point and Print
Internet Printers
Configuring Printers
The General Tab
The Sharing Tab
The Ports Tab
The Advanced Tab
The Security Tab
The Device Settings Tab
Monitoring and Managing Print Jobs
The Print Queue Window
Managing the Print Server
Printer Pooling
Troubleshooting
Chapter Summary
Review Questions
Real-World Projects
Chapter 8
Plug and Play
Plug and Play’s Evolution
Support for Plug and Play
Windows 2000 Plug and Play Architecture
Kernel Mode
User-Mode Plug and Play Components
Drivers
Device and Driver Support
Types of Drivers
Device Objects
WDM Bus Drivers
WDM Device Drivers
Additional Windows Interfaces
The Windows 2000 Implementation
Chapter Summary
Review Questions
Chapter 9
Hardware Devices and Support
New Hardware Support
Plug and Play
WDM
IEEE 1394
Digital Audio
Still Images
OnNow
Advanced Power Management (APM)
ACPI
Troubleshooting Power Management
HIDs
I/O Devices
USB
IrDA
Multimedia
DirectX
Troubleshooting DirectX
ICM
Accelerated Graphics Port (AGP)
Scanners
Multiple Monitor Support
Troubleshooting Multiple Monitors
OpenGL 1.2
DVD
Troubleshooting DVD
Removable Media
Mobile Computer Support
Multiple Processing Units
Device Manager
Driver Signing
Troubleshooting Driver Signing
Hardware Profiles
Troubleshooting
Troubleshooters
Troubleshooting Hardware Problems
Troubleshooting Tools
Diagnostic Boot Options
Chapter Summary
Review Questions
Real-World Projects
Chapter 10
Networking
Networking Overview
Networking Defined
Networking Hardware
Types of Networks
Windows 2000 Component Architecture
Creating and Managing Connections
Local Area Connections
Remote Connections
Virtual Private Network (VPN) Connections
Direct Connections
Security for Remote Connections
Authentication
Authentication Protocols
Data Encryption
Internet Connection Sharing
Configuring ICS
Configuring ICS Clients
Chapter Summary
Review Questions
Real-World Projects
Chapter 11
A TCP/IP Primer
IP Addresses
Subnet Masks
Network IDs and Broadcast IDs
Classes of Addresses
Address Resolution Protocol
Dynamic Host Configuration Protocol (DHCP)
Routing
Name Resolution
NetBIOS Name Resolution
Host Name Resolution
Chapter Summary
Review Questions
Real-World Project
Chapter 12
Mobile Users
Network Connections
Network Connection Wizard
Security
Authentication
Data Encryption
Callback
Offline Files and Folders
Configuring a Computer for Offline Files in Shared Folders
Configuring Options for Offline Files
Synchronization Manager
Dynamic Hardware Support
PC Cards
IDE Devices
Power Management
Advanced Power Management (APM)
ACPI
Hibernate Mode
Standby Mode
Power Schemes
Alarms
Hardware Profiles
Docking/Undocking
Smart Cards
Chapter 
Review Questions
Real-World Projects
Chapter 13
Working Securely
Security Groups
The Administrators Group
The Users Group
The Guest Group
The Power Users Group
The Backup Operators Group
Special Security Groups
Group Policies
Security Policies
Security Options
Security Templates
User Rights
Permissions
Special Permissions
Shared Permissions
Auditing
Public Key Security
Certificates
User Authentication
Interactive Logon
Network Authentication
RAS Authentication Protocols
Password Authentication Protocol (PAP)
Shiva Password Authentication Protocol (SPAP)
CHAP
Microsoft Challenge Handshake Authentication Protocol (MS-CHAP)
MSCHAP 2
EAP
RADIUS
VPN 
PPTP
L2TP
IPSec
EFS
Chapter Summary
Review Questions
Real-World Projects
Chapter 14
Managing and Maintaining Windows 2000 Professional
Task Scheduler
Creating a Scheduled Task
Managing Scheduled Tasks
Performance Monitor
Performance Monitor Tools
Auditing
Hardware Profiles
Chapter Summary
Review Questions
Real-World Projects
Chapter 15
System Recovery
Prevention of System Problems
Device Driver Problems
System File Problems
Hardware-Related Problems
Backup Strategies
Using Windows 2000 Backup
Removable Storage
Backup
Restore
Schedule Jobs
Using Safe Mode Options
The Recovery Console
Starting the Recovery Console
Using the Recovery Console
ERD and the Emergency Repair Process
Chapter Summary
Review Questions
Real-World Projects
Chapter 16
The Windows Network Environment
Networking and Communications
Accessing Network Resources
Microsoft Networks
Types of Network Environments
Account Authentication
Group and System Policies
Logon Scripts
Getting Connected
Local Area Connection
Configuring Network Protocols
TCP/IP
NWLink (IPX/SPX)
NetBEUI
Chapter Summary
Review Questions
Real-World Projects
Chapter 17
The Novell NetWare Environment
An Overview of Novell NetWare
Novell NetWare 3.12
Novell NetWare 4.x
Novell NetWare 5.x
The IPX/SPX Protocol Suite
IPX
SPX
SAP
RIP
Operating Windows 2000 and NetWare Together
NWLink (IPX/SPX)
Client Service for NetWare
Gateway (and Client) Service for NetWare
Accessing NetWare Resources
Accessing NetWare Resources
Accessing NetWare Print Queues
Troubleshooting NetWare Problems
Are Client Service for NetWare and NWLink Installed?446
Is NWLink Configured Correctly?446
Is the Preferred Server or Default Tree and Context Correct?446
Chapter Summary
Review Questions
Real-World Projects
Chapter 18
The Unix Networking Environment
History of Unix
Unix Variants
Introducing Services for Unix 2
System Requirements
Installing Services for Unix 2
Accessing Files Using NFS
Client for NFS
Server for NFS
Gateway for NFS
Authentication Using Services for Unix 2
Server for NIS
Server for PCNFS
Password Synchronization
User Name Mapping Server
Remote Administration Using Services for Unix 2
Telnet Client
Telnet Server
Chapter Summary
Review Questions
Real-World Projects
Chapter 19
Sample Test
Chapter 20
Answer Key
Appendix A
Answers to Review Questions
Appendix B
Objectives for Exam 70-210
Appendix C
Study Resources
Appendix D
Keyboard Shortcuts
Glossary
Index