Acknowledgements
Introduction
Human resources
　Unit 1: Staff development and trainif
　Unit 2: Job descriptions and job satisfaction
　Unit 3: Letters of enquiry and applications
　Unit 4: Telephone skills
　Unit 5: Promotional activities and branding
　Unit 6: New product development
　Unit 7: A stand at a trade fair
　Unit 8: Establishing relationships and negotiating
Starting new business activities
　Unit 9: Going it alone
　Unit 10: Financing the start-up
　Unit 11: Starting up in a new location
　Unit 12: Presenting your business idea
Business travel
　Unit 13: Business hotels and sales conferences
　Unit 14: Business conferences
Exam reference and 　Unit notes
　Unit 15: Reports
　Unit 16: Business meetings
New technologies, innovation and change
　Unit 17: New technologies and change
　Unit 18: Using the Internet
　Unit 19: A staff survey
　Unit 20: Offshoring and outsourcing
　Unit 21: Customer loyalty
　Unit 22: Communication with custot
　Unit 23: Corresponding with custom
　Unit 24: A business seminar
Exam skills and Exam practice
Answer key
Transcripts
Appendix: The Common European Framework