Chapter One Office Work日常辦公
Ⅰ Use of Office Utilities辦公用品的使用
Ⅱ Working Arrangement工作安排
Ⅲ Employee Training員工培訓(xùn)
Ⅳ Personnel Transfer人事調(diào)動(dòng)
Ⅴ Filing檔案管理
Chapter Two Business Reception Etiquette商務(wù)接待
Ⅰ Greeting Guests迎接客人
Ⅱ Treating Guests on ArrⅣal接風(fēng)洗塵？
Ⅲ Visiting Showroom參觀展示間
Ⅳ Purchasing購(gòu)物
Ⅴ Farewell送別
Chapter Three Practical Operation商業(yè)實(shí)務(wù)
Ⅰ Inquiry詢盤
Ⅱ Offer報(bào)盤
Ⅲ Acceptance接受
Ⅳ Quality of Goods貨物質(zhì)量
Ⅴ Credit Inquiry資信調(diào)查
Chapter Four Business Negotiation業(yè)務(wù)洽談
Ⅰ Negotiating Booking Term商談?dòng)唵纹谙?br />Ⅱ CompetitⅣely Priced價(jià)格優(yōu)惠
Ⅲ Talking about Payment討論支付
Ⅳ Packing and Shipment包裝與裝運(yùn)
Ⅴ Insurance and Inspection保險(xiǎn)與商檢
Chapter FⅣe Establishing Human Relations人脈拓展
Ⅰ CaⅢng a Wrong Number打錯(cuò)電話
Ⅱ Leaving a Message留言
Ⅲ Business Appointment商務(wù)預(yù)約
Ⅳ Putting off an Appointment推遲約會(huì)
Ⅴ Joining the Party參加派對(duì)
Chapter Six Career Life職場(chǎng)生活
Ⅰ Interviewing求職
Ⅱ Renting a Flat租房
Ⅲ In the Restaurant就餐
Ⅳ Reading Newspapers and Magazines讀書看報(bào)
Ⅴ Maximal Exercise極限運(yùn)動(dòng)
Chapter Seven Business Trip商務(wù)旅行
Ⅰ Applying for a Visa申請(qǐng)簽證
Ⅱ Booking a Plane Ticket預(yù)訂機(jī)票
Ⅲ Checking Luggage行李托運(yùn)
Ⅳ Getting Aboard登機(jī)
Ⅴ Buying Souvenirs買紀(jì)念品
Chapter Eight Bank Business銀行業(yè)務(wù)
Ⅰ Opening an Account開立賬戶
Ⅱ Inquiring about Intet Rates詢問(wèn)利率
Ⅲ Depositing存款
Ⅳ Withdrawing取款
Ⅴ Exchanging Money貨幣兌換