Chapter One Office Work日常辦公
Ⅰ Use of Office Utilities辦公用品的使用
Ⅱ Working Arrangement工作安排
Ⅲ Employee Training員工培訓(xùn)
Ⅳ Personnel Transfer人事調(diào)動
Ⅴ Filing檔案管理
Chapter Two Business Reception Etiquette商務(wù)接待
Ⅰ Greeting Guests迎接客人
Ⅱ Treating Guests on Arrival接風(fēng)洗塵
Ⅲ Visiting Showroom參觀展示間
Ⅳ Purchasing購物
Ⅴ Farewell送別
Chapter Three Practical Operation商業(yè)實務(wù)
Ⅰ Inquiry詢盤
Ⅱ Offer報盤
Ⅲ Acceptance接受
Ⅳ Quality of Goods貨物質(zhì)量
Ⅴ Credit Inquiry資信調(diào)查
Chapter Four Business Negotiation業(yè)務(wù)洽談
Ⅰ Negotiating Booking Term商談訂單期限
Ⅱ Competitively Priced價格優(yōu)惠
Ⅲ Talking about Payment討論支付
Ⅳ Packing and Shipment包裝與裝運
Ⅴ Insurance and Inspection保險與商檢
Chapter Five Establishing Human Relations人脈拓展
Ⅰ Calling a Wrong Number打錯電話
Ⅱ Leaving a Message留言
Ⅲ Business Appointment商務(wù)預(yù)約
Ⅳ Putting off an Appointment推遲約會
Ⅴ Joining the Party參加派對
Chapter Six Career Life職場生活
Ⅰ Interviewing求職
Ⅱ Renting a Flat租房
Ⅲ In the Restaurant就餐
Ⅳ Reading Newspapers an—Magazines讀書看報
Ⅴ Maximal Exercise極限運動
Chapter Seven Business Trip商務(wù)旅行
Ⅰ Applying for a Visa申請簽證
Ⅱ Booking a Plane Ticket預(yù)訂機票
Ⅲ Checking Luggage行李托運
Ⅳ Getting Aboard登機
Ⅴ Buying Souvenirs買紀念品
Chapter Eight Bank Business銀行業(yè)務(wù)
Ⅰ Opening an Account開立賬戶
Ⅱ Inquiring about Interest Rates詢問利率
Ⅲ Depositing存款
Ⅳ Withdrawing取款
Ⅴ Exchanging Money貨幣兌換