Chapter One Front Office總服務(wù)臺
Ⅰ Room Reservation客房預(yù)訂
Ⅱ Receiving Guests客人接待
Ⅲ Checking in住宿登記
Ⅳ Requiring Information問訊
Ⅴ Changing Foreign Currency兌換外幣
Ⅵ Settling Accounts結(jié)賬
Chapter Two Housekeeping Department客房部
Ⅰ Taking a Guest to the Room引領(lǐng)客人
Ⅱ Introducing the Room Sereice介紹客房服務(wù)
Ⅲ Housekeeping Management客房管理
Ⅳ Call Transfers轉(zhuǎn)接電話
Ⅴ Laundry Service洗衣服務(wù)
Ⅵ Maintenance Service維修服務(wù)
Chapter Three Food and Beverage Department餐飲部
Ⅰ Being Seated就坐
Ⅱ Taking OrdeYs點(diǎn)菜
Ⅲ Serving the Order上菜
Ⅳ Chinese Food中餐
Ⅴ Western Food西餐
Ⅵ The Bar酒吧
Chapter Four Fitness Center康樂中心
Ⅰ Exercising with Equipment器械鍛煉
Ⅱ Dancing跳舞
Ⅲ Seeing Movies看電影
Ⅳ The Night Club夜總會
Ⅴ Beauty and Hair Salon美容美發(fā)
Ⅵ Health Care醫(yī)療保健
Chapter Five Shopping Center購物中心
Ⅰ Food and Beverage食品飲料
Ⅱ Clothes服裝
Ⅲ Jewelry and Art Work珠寶工藝品
Ⅳ Chinese Painting and Calligraphy中國書畫
Ⅴ Silk Fabric絲綢紡織品
Ⅵ Medicine and Health Products醫(yī)藥保健品
Chapter Six Other Services in a Hotel其他服務(wù)
Ⅰ Booking Train Tickets and Plane Tickets訂購火車票和飛機(jī)票
Ⅱ Posting Packages and Expenses郵寄包裹和錢物
Ⅲ Secretarial，Interpreting and Convention Service文秘、翻譯和會務(wù)服務(wù)
Ⅳ Special Services特殊服務(wù)
Ⅴ Taxi Arrangement聯(lián)系出租車
Ⅵ Complaint Service投訴服務(wù)