Chapter One Daily Service日常服務篇
I Reception接待
II The Information Desk咨詢處
III Provide Advice提供意見
IV Office Environment辦公環(huán)境
V Use of Office Utilities辦公用品的使用
VI Office Culture辦公室文化
Chapter Two Opening an Account開戶篇
I Opening a Savings Account開立存款賬戶
II Opening a Cheque Account開立支票賬戶
III Depositing Money存款
IV Handling Withdrawals辦理取款
V Closing an Account結清賬戶
VI Opening a Letter of Credit開立信用證
Chapter Three Banking Card銀行卡篇
I Take part in Trade Show信用卡辦理
II Demonstrating Merchandise信用卡用處
III Reporting the Loss of Bankbook存折掛失
IV Reporting the loss of Cheques支票掛失
V Overdraft透支
VI Buying Traveller's Cheques購買旅行支票
Chapter Four Remittance and Transfer匯款與轉賬篇
I Cashing and Discounting兌現(xiàn)與貼現(xiàn)
II Outgoing Remittance匯出匯款
III Incoming Remittance匯入?yún)R款
IV Exchanging Currencies兌換貨幣
V Transferring Between Different Accounts轉賬
VI Using an ATM使用自動柜員機
Chapter Five Loans貸款篇
I A Personal Loan私人貸款
II Home Loan房屋貸款
III Financing Loan融資貸款
IV Buying a car Loan買車貸款
V Renting a Safe Deposit Box租用銀行保險箱
VI Investment投資
Chapter Six Stocks and Insurance股票和保險篇
I Stock Market股票市場
II Security Exchange證券交易
III Life Insurance人壽保險
IV Medical Insurance醫(yī)療保險
V Accident Insurance意外保險
VI Other Insurances其他保險