Chapter 1 社會新鮮人
Unit 1 面試通知........................................................................2
Unit 2 正在面試........................................................................6
Unit 3自我介紹......................................................................10
Unit 4 工作經(jīng)驗......................................................................14
Unit 5 優(yōu)勢劣勢......................................................................18
Unit 6 未來規(guī)劃......................................................................22
Unit 7 期望待遇.....................................................................26
Unit 8 離職原因......................................................................30
Unit 9 應(yīng)聘原因.....................................................................34
Unit 10 公司情況.....................................................................38
Chapter 2 入職第一天
Unit 1 錄用通知......................................................................44
Unit 2 初次見面.....................................................................48
Unit 3 就任新職......................................................................52
Unit 4 公司政策......................................................................56
Unit 5 熟悉環(huán)境......................................................................60
Unit 6 福利優(yōu)劣.....................................................................64
Unit 7 工作評價.....................................................................68
Unit 8 結(jié)識同事......................................................................72
Unit 9 人事行政......................................................................76
Unit 10請假英語......................................................................80
Chapter 3 辦公室溝通
Unit 1 同事閑聊......................................................................86
Unit 2 請求幫忙......................................................................90
Unit 3 征詢意見......................................................................94
Unit 4 指派工作......................................................................98
Unit 5 指導(dǎo)工作....................................................................102
Unit 6詢問進度.....................................................................106
Unit 7 指出錯誤....................................................................110
Unit 8 請教問題...................................................................114
Unit 9提出建議....................................................................118
Unit 10 激勵下屬...................................................................122
Chapter 4 日常工作
Unit 1 接聽電話...................................................................128
Unit 2 轉(zhuǎn)接電話....................................................................132
Unit 3 電話留言....................................................................136
Unit 4 回復(fù)電話....................................................................140
Unit 5接待來訪....................................................................144
Unit 6業(yè)務(wù)咨詢.....................................................................148
Unit 7 應(yīng)對投訴....................................................................152
Unit 8 問題處理.....................................................................156
Unit 9 加班趕點....................................................................160
Unit 10 升職加薪...................................................................164
Chapter 5 會議現(xiàn)場
Unit 1 會議籌備....................................................................170
Unit 2 通知開會....................................................................174
Unit 3 會議議程...................................................................178
Unit 4 討論議題...................................................................182
Unit 5 報告工作...................................................................186
Unit 6 其他提案....................................................................190
Unit 7 表達意見....................................................................194
Unit 8 處理問題....................................................................198
Unit 9 提案表決....................................................................202
Unit 10 會議總結(jié)....................................................................206
Chapter 6 客戶往來
Unit 1機場迎客.....................................................................212
Unit 2 招待住宿....................................................................216
Unit 3 招待用餐....................................................................220
Unit 4 交換名片...................................................................224
Unit 5 介紹產(chǎn)品......................................................................228
Unit 6 介紹同事....................................................................232
Unit 7 介紹公司....................................................................236
Unit 8 參觀工廠...................................................................240
Unit 9送別客戶....................................................................244
Unit 10 業(yè)務(wù)拜訪....................................................................248
Chapter 7 公務(wù)出差
Unit 1 出差準備....................................................................254
Unit 2 預(yù)約機位....................................................................258
Unit 3 預(yù)訂飯店....................................................................262
Unit 4 海外出差...................................................................266
Unit 5 參加商展....................................................................270
Unit 6 訪問客戶.......................................................................274
Unit 7 網(wǎng)上營銷....................................................................278
Unit 8 促銷活動...................................................................282
Unit 9面對客戶....................................................................286
Unit 10 討論產(chǎn)品...................................................................290
Chapter 8 貿(mào)易洽談
Unit 1 詢價報價....................................................................296
Unit 2 討價還價....................................................................300
Unit 3 議價不成....................................................................304
Unit 4勸說對方.....................................................................308
Unit 5 考慮一下....................................................................312
Unit 6 相互讓步....................................................................316
Unit 7 最終出價....................................................................320
Unit 8 傭金談判.....................................................................324
Unit 9 簽訂合約.....................................................................328
Unit 10付款條件......................................................................332
Chapter 9 接單與采購
Unit 1 索要樣品.....................................................................338
Unit 2 接收訂單.....................................................................342
Unit 3包裝方式......................................................................346
Unit 4 保險事宜.....................................................................350
Unit 5 改消訂單.....................................................................354
Unit 6通知缺貨.....................................................................358
Unit 7催交貨物......................................................................362
Unit 8裝運發(fā)貨...................................................................366
Unit 9催收賬款....................................................................370
Unit 10進行索賠....................................................................374