Unit 1 Room Reservation Unit 2 Concierge Service Unit 3 Floor Attendance Unit 4 Room Service Unit 5 Convention Sales Unit 6 Beauty Saloon Unit 7 At the Souvenir Shop Unit 8 Emergency Unit 9 Banqueting Service Unit 10 Chef's Assistant Unit 11 Making Travel Preparations Unit 12 SPA Unit 13 Conference Arrangement Unit 14 At a News Conference Unit 15 Dealing with Complaints Unit 16 Surfing the Internet Unit 17 Sense of Service Unit 18 First Aid Unit 19 Job Interview Unit 20 Human Resources Unit 21 Orientation Unit 22 Lost and Found Unit 23 Sales Management Unit 24 Sauna 總詞匯表 參考文獻(xiàn)