Unit 1 At the Fair Unit 2 Marketing Unit 3 E—commerce Unit 4 After-sales Service Unit 5 Going Global Unit 6 Establishing Business Relations Unit 7 Making Enquiry and Offer Unit 8 Quotation and Counter-offer Unit 9 Making Purchase Unit 10 Terms ofPayment Unit 11 Shipment and Delivery Unit 12 Packing Unit 13 Insurance Unit 14 Signing the Contract Unit 15 Complaints&Claims Tapescripts