Unit 1 Business Letter Writing Unit 2 Invitation and Arrangement of Visits Unit 3 Establishing Business Relations Unit 4 Enquiries and Replies Unit 5 Quotations,Offers and Counter-offers Unit 6 Sales Promotion Unit 7 Orders and Their Fulfilment Unit 8 Payment Unit 9 Packing Unit 10 Shipping Unit 11 Insurance Unit 12 Claim and Settlement Unit 13 Agency Unit 14 Flexible Trade Unit 15 Contracts and Documents Unit 16 Commercials Unit 17 Electronic COrrespondence Appendices