Chapter One Structure and Layout of a Business Letter
Ⅰ.Introduction
Ⅱ.Principles of good business writing
Ⅲ.Parts of a business letter
Ⅳ.Layout of a business letter
Ⅴ.Format of a nenve lope
Notes
Exercises
Chapter Two Enquiries and Replies
Ⅰ.Relatedin formation
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to the samples
Exercises
Chapter Three Offers and Counter-offers
Ⅰ.Relatedin for mation
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to the samples
Exercises
Chapter Four Orders and Their Fulfillment
Ⅰ.Related in formation
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to the samples
Exercises
Chapter Five Packing
Ⅰ.Related in formation
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to the samples
Exercises
Chapter Six Insurance
Ⅰ.Relatedin formation
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to the samples
Exercises
Chapter Seven Shipment
Ⅰ.Related information
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to the samples
Exercises
Chapter Eight Payment
Ⅰ.Related information
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to the samples
Exercises
Chapter Nine Complaints and Claims
Ⅰ.Related information
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to thesamples
Exercises
Chapter Ten Agency
Ⅰ.Related information
Ⅱ.Technicalterms
Ⅲ.Sampleletters
Notes to the sampleletters
Exercises
Chapter Eleven International Business Contracts
Ⅰ.Related information
Ⅱ.Technicalterms
Ⅲ.Samplecontracts
Notes to the samples
Exercises
Chapter Twelve Miscellaneous Business Correspondence
Ⅰ.Related information
Ⅱ.Samples
Exercises
參考文獻(xiàn)
Key to Exercises