Unit 1 What is Negotiation 1.1 Is Negotiation Necessary 1.2 Different Types of Negotiation Unit 2 Importance of Acquiring Negotiation Skills 2.1 Importance of Negotiation Skills 2.2 Key Negotiation Skills 2.3 How to Develop Negotiating Skills Unit 3 What Makes a Good Negotiator 3.1 What Sort of Negotiator are You 3.2 How Can You Become a Good Negotiator Unit 4 Negotiation Strategies and Methods 4.1 What's Your Negotiation Strategy 4.2 Negotiation Methods Unit 5 Phases of Negotiation 5.1 Preparation Phase 5.2 Opening Session 5.3 Bargaining Phase 5.4 Settlement Phase Unit 6 Negotiation Styles 6.1 Competitive Style 6.2 Weak Style 6.3 Collaborative Style Unit 7 Conflict Resolution Skills 7.1 How does Conflict Arise 7.2 Learning Better Conflict Resolution Skills 7.3 Negotiation Conflict Styles Unit 8 Business Negotiation Cases 8.1 The Importance of Business Communications 8.2 Creative Problem Solving in Negotiations 8.3 Negotiation Overconfidence