Contents Unit 1 Overview Functions of business correspondence The unique importance of emails and faxes Criteria for effective business writing Words and tone in business writing Unit 2 Business Letters Introduction Format of business letters Important parts of a business letter Strategies for writing a business letter Letters to customers and suppliers Letters on staff matters Personal business letters Unit 3 Memos and Minutes Introduction Formatting of a memo Writing effective meeting minutes Preparing minutes for a meeting Features of minutes writing Format of meeting minutes Requirements of minutes writing Unit 4 Business Reports Introduction Five-step plan for a business report Business report format Four types of short reports