Chapter 1 International Business Introduction國(guó)際商務(wù)導(dǎo)讀
1．1 Background Introduction背景導(dǎo)人
1．2 Learning Objectives學(xué)習(xí)目標(biāo)
1．3 Business Letters in English商務(wù)英語(yǔ)書(shū)信
1．4 Introduction to the Course課程介紹
1．5 Write YOur Wav to Success in International Business寫(xiě)作之路
1．6 Example樣例
Chapter 2 The Structure of International Business Letter國(guó)際商務(wù)函電的基本結(jié)構(gòu)
2．1 Introduction知識(shí)導(dǎo)人
2．2 The Component of International Business Letter國(guó)際商務(wù)函電的組成
2．3 Example樣例
Chapter 3 The Style of International Business Letter國(guó)際商務(wù)函電的文體格式
3．1 Introduction知識(shí)導(dǎo)人
3．2 The Kind of Intcrnational Business Letter國(guó)際商務(wù)函電書(shū)信的文體類(lèi)型
3．3 The Characteristic of Business Letter國(guó)際商務(wù)函電的文體特征
3．4 Example 1：Block Form齊頭式
3．5 Example 2：Modified Block Form with Indented Style混合式
3．6 Example 3：Modified Block Form改良式
3．7 Example 4：Simplified Form簡(jiǎn)化式
3．8 Addressing Envelopes信封的寫(xiě)法
Chapter 4 Writing Principles and Some Rules of the Business Letter國(guó)際商務(wù)函電寫(xiě)作原則與要求
4．1 Introduction知識(shí)導(dǎo)人
4．2 Writing Principles of the Business Letter寫(xiě)作原則
4．3 Preapare the Writing寫(xiě)作前的準(zhǔn)備
4．4 Some Rules of Business Letter寫(xiě)作要求
4．5 E-mail Communication電子郵件交流
Chapter 5 Establishing Business Relations建立貿(mào)易關(guān)系
5．1 Introduction知識(shí)導(dǎo)人
5．2 The Way of How to Establish Business Relations建立貿(mào)易關(guān)系的方式
5．3 Example 1：Self Introduction自我介紹
5．4 Example 2：Contact Customer after the Fair展銷(xiāo)會(huì)后聯(lián)系客戶
5．5 Example 3：Take Part in Fairs參加展銷(xiāo)會(huì)
5．6 Example 4：Enquiry from Customer來(lái)自客戶的詢盤(pán)
5．7 Example 5：Send An Invitation Letter提供邀請(qǐng)函
5．8 Example 6：7ake the Information from Other Colleagues來(lái)自同行的信息
5．9 Example 7：Contact Customer by B2B Web Information來(lái)自B2B顧客的網(wǎng)絡(luò)信息
5．10 Example 8：Importer Writes to Exporter進(jìn)口商給出口商
5．11 Example 9：Business Development Letter業(yè)務(wù)開(kāi)發(fā)函
Chapter 6 Inquiry and Quotation詢價(jià)與報(bào)價(jià)
6．1 Introduction知識(shí)導(dǎo)人
6．2 Inquiry and the Style of Quotation詢價(jià)與報(bào)價(jià)的類(lèi)型
6．3 Example 1：The Letters of General Enquiry and Replies一般詢價(jià)及回復(fù)
6．4 Example 2：The Letter of Specific Inquiry and Replies具體詢價(jià)及回復(fù)
6．5 Example 3：The Letters of Quotation and Replies報(bào)價(jià)及回復(fù)
Chapter 7 Firm Offer and Non．firm Offer，Counter．offer實(shí)盤(pán)和虛盤(pán)，還盤(pán)
7．I Introduction知識(shí)導(dǎo)人
7．2 The Basic Knowledge of Firm Offer and Non—firm Offer，Counter．offer實(shí)盤(pán)、虛盤(pán)和還盤(pán)的基礎(chǔ)知識(shí)
7．3 Example 1：Letter of Firm Offer實(shí)盤(pán)
7．4 Example 2：Letter of Non—firm Offer虛盤(pán)
7．5 Example 3：Letter of Counter—offer還盤(pán)
Chapter 8 Orders and Acknowledgements訂單與接受
8．1 Introduction知識(shí)導(dǎo)人
8．2 The Basic Knowledge of Orders and Acknowledgement訂單與接受的基本知識(shí)
8．3 Example 1：Order of Cashmere Sweater羊毛衫訂單
8．4 Example 2：Order of Canned Pork Luncheon Meat午餐肉罐頭訂單
8．5 Example 3：Printed Order打印訂單
8．6 Example 4：Acceptance of Order接受訂單
8．7 Example 5：Offering Substitute提供代用品
8．8 Example 6：Letters of Regret因不能接受訂單而表示歉意的信
8．9 Example 7：Rejection for the Reason of No Supply因無(wú)貨而拒絕買(mǎi)方訂單
8．10 Example 8：Rejecting Buyer’S Delivery Terms拒絕接受買(mǎi)方的交貨條件
8．11 Example 9：Declining the Order because of Delayed Loading無(wú)法按期裝運(yùn)而婉拒訂單
8．12 Example 10：Confirm Acceptance Order要求確認(rèn)訂單
8．13 Example 11：Trim Order試驗(yàn)性訂購(gòu)
8．14 Example 12：Official Order正式訂購(gòu)
Chapter 9 Payment支付
9．1 Introduction知識(shí)導(dǎo)人
9．2 The Methods of Paymeat支付方式
9．3 Example 1：Irrevocable Letter of Credit不可撤銷(xiāo)信用證
9．4 Example 2：Confirmed Irrevocable Letter of Credit保兌的、不可撤銷(xiāo)信用證
9．5 Example 3：Urging Establishment of L／C催開(kāi)信用證
9．6 Example 4：Amendment to Letter of Credit修改信用證
9．7 Example 5：Extention of Letter of Credit展延信用證
9．8 Example 6：Attention提示
Chapter 10 Insurance保險(xiǎn)
10．1 Introduction知識(shí)導(dǎo)人
10．2 The Style of Insurance保險(xiǎn)的種類(lèi)
1O．3 Example 1：Importer Asks Exporter to Cover Insurance進(jìn)口商要求出口商代辦保險(xiǎn)
10．4 Example 2：Insurance Company Asks to Cancel Breakage Risk保險(xiǎn)公司要求取消破碎險(xiǎn)
Chapter 11 Packing and Shipping包裝與裝運(yùn)
11．1 Introduction知識(shí)導(dǎo)人
11．2 The Content of Packing and Shipping包裝與裝運(yùn)的內(nèi)容
11．3 Example 1：Packing Instruction裝船指示
11．4 Example 2：Negotiation over Shipping Marks裝船嘜頭
11．5 Example 3：Urging for Prompt Delivery催裝運(yùn)
11．6 Example 4：Shipping Instructions裝船通知
11．7 Example 5：Booking Shipping Containers預(yù)訂船運(yùn)集裝箱
Chapter 12 Complaints and Claims申訴與索賠
12．1 Introduction知識(shí)導(dǎo)人
12．2 The Content of Claims&Complaints索賠與申訴的內(nèi)容
12．3 Example 1：Complaint of Wrong Goods Delivered申訴錯(cuò)發(fā)貨物
12．4 Example 2：Complaint for Late Delivery申訴遲交貨物
12．5 Example 3：Complaint for Inferior Quality對(duì)質(zhì)量低劣提出的申訴
12．6 Example 4：Claim for inferior Quality對(duì)質(zhì)量低劣提出的索賠
12．7 Example 5：Claim for Improper Packing不良包裝引起的索賠
12．8 Example 6：Claim for Short Weight短重引起的索賠
Chapter 13 Agency代理
13．1 Introduction知識(shí)導(dǎo)人
13．2 The Kinds of Agency代理的類(lèi)型
13．3 Example 1：Asking to be Sole Agency請(qǐng)求當(dāng)獨(dú)家代理
13．4 Example 2：Sole Agency Agreement獨(dú)家代理協(xié)議
Chapter 14 Contract and Agreement合同與協(xié)議
14．1 Introduction知識(shí)導(dǎo)人
14．2 The Basic Knowledge of Contract合同的基礎(chǔ)知識(shí)
14．3 Example 1：Sales Contract國(guó)際貨物銷(xiāo)售合同
14．4 Example 2：Purchasing Equipment Contract購(gòu)買(mǎi)設(shè)備合同
14．5 Example 3：Import and Expoa Business Contract進(jìn)出口買(mǎi)賣(mài)合同
14．6 Example 4：Consignment Agreement寄售協(xié)議
Chapter 15 Other International Trade Style其他貿(mào)易形式
15．1 Introduction知識(shí)導(dǎo)人
15．2 Example 1：／echnology Consuhancy Service Contract國(guó)際技術(shù)咨詢服務(wù)
15．3 Example 2：Contract for Processing&Assembly and Compensation Trade對(duì)外加工裝配、補(bǔ)償貿(mào)易合同
15．4 Example 3：Confidentiality Agreement公司保密協(xié)議
附錄
附錄1 國(guó)際商務(wù)函電常用詞匯
附錄2 國(guó)際商務(wù)函電常用短語(yǔ)
附錄3 國(guó)際商務(wù)貿(mào)易類(lèi)型詞匯
附錄4 國(guó)際商務(wù)常見(jiàn)八大類(lèi)信函的模板
附錄5 國(guó)際商務(wù)函電常見(jiàn)表達(dá)
附錄6 合同通用條款范本（中英文）
參考文獻(xiàn)