Chapter 1 應(yīng)聘入職
Unit 1 求職意向Job Objective
Unit 2 自我介紹Introduction
Unit 3 工作經(jīng)驗(yàn)Working Experience
Unit 4 離職與應(yīng)聘原因Reasons for Demission and Application
Unit 5 薪酬Salary
Unit 6 認(rèn)識(shí)新同事New Colleagues
Unit 7 加班、請(qǐng)假Work Overtime&Ask for Leave
Chapter 2 商務(wù)辦公
Unit 1 管理溝通Management Communication
Unit 2 郵件處理Dealing with E—mails
Unit 3 打印、復(fù)印文件Print&Copy
Unit 4 整理文件Files
Unit 5 發(fā)布通知Taking Memos
Unit 6 差旅安排Travel Arrangement
Chapter 3 電話溝通
Unit 1 電話轉(zhuǎn)接Transfer
Unit 2 電話留言Leave a Message
Unit 3 回電話Calling Back
Unit 4 電話約見(jiàn)客戶Proposing an Appointment over Phone
Unit 5 電話變更約定Rescheduling over Phone
Unit 6 打錯(cuò)電話Having Wrong Number
Unit 7 預(yù)訂機(jī)票Booking a Ticket
Chapter 4 商務(wù)會(huì)議
Unit 1 會(huì)議安排Meeting Arrangement
Unit 2 會(huì)議開始Getting a Meeting Started
unit 3 討論議題Discussion
Unit 4 各抒己見(jiàn)Presentation
Unit 5 贊同與反對(duì)Agreement＆Disagreement
Unit 6 會(huì)議總結(jié)Conclusion
Chapter 5 客戶接待
Unit 1 機(jī)場(chǎng)接待Reception at the Airport
Unit 2 寒暄問(wèn)候Greeting
Unit 3 自我介紹Introduction
Unit 4 邀請(qǐng)客戶Invitation
Unit 5 參觀訪問(wèn)Arriving at the Company
Unit 6 宴會(huì)邀請(qǐng)Inviting to Dinner
Unif 7 機(jī)場(chǎng)道別Farewell at the Airport
Chapter 6 客戶拜訪
Unit 1 預(yù)約拜訪Make an Appointment to Visit
Unit 2 更改、取消行程Change&Cancel Appointment
Unit 3 陳述拜訪意圖Express Intention
Unit 4 討論合作細(xì)節(jié)Discuss Details
Unit 5 告別客戶Say Goodbye
Chapter 7 市場(chǎng)營(yíng)銷
Unit 1 市場(chǎng)調(diào)研Market Surveys
Unit 2 市場(chǎng)開發(fā)Market Development
Unit 3 新品發(fā)布New Product Release
Unit 4 產(chǎn)品推銷Promotion
Unit 5 參加展會(huì)Exhibition
Unit 6 售后服務(wù)Customer Service
參考文獻(xiàn)